Color us impressed! As America's largest authorized Benjamin Moore dealer, Ricciairdi Brothers is delighted that Benjamin Moore has been rated #1 in Customer Satisfaction among Interior Paints as part of the J.D. Power 2021 Paint Satisfaction Study.
Benjamin Moore led the competition in the interior paint category, ranking ahead oh BEHR, Sherwin Williams, Valspar and Glidden in overall customer experience and key satisfaction factors such as application, offerings and durability. The study is based on the responses of over 5,800 customers who purchased and applied interior paint in the past 12 months.
"The J.D. Power Study shines a bright spotlight on what we have known for decades: that Benjamin Moore represents the highest-quality interior paint for consumers wanting to achieve beautiful lasting results," says Ricciardi Brothers owner Walter Ricciardi.
"We are extremely proud of the strong partnership we have built with Benjamin Moore since our family business began carrying their products in 1929, and that each of our 43 retail locations across New Jersey, Pennsylvania and Delaware continue to be closely associated with North America's favorite paint, color and coatings brand."
The 2021 study also examined the customer experience with their paint retailer based on both in-store and online experience; service and staff; merchandise; and price. These results are consistent with the rise in home improvement projects during the pandemic and the efforts of Benjamin Moore dealers and staff to ensure the safety of their customers.
"The past year and a half presented an unprecedented challenge to us all, and we are grateful for the tremendous support of loyal customers who continued to buy their Benjamin Moore products from us in store and online," Walter says. "Though the pandemic, our teams worked hard and remained committed to delivering the Ricciardi standard of friendly, knowledgeable service to consumers, contractors and professionals - and it means a lot to have their efforts recognized in such a meaningful way."
